Pottery Barn in Edina, MN Closed now

Reviews about Pottery Barn

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  April 23, 2019, by Rachel Thelen
  Went to exchange a duvet cover that I purchased online that was defective. I waited in line at the bedding counter for 10+ minutes before the employee at the counter had another employee come help me. She brought me to a different counter and I explained how when I washed my duvet cover for the first time it bleed the navy color onto the white color, however the shams that I also purchased were just fine. She then proceeded to blame me for the issue. She finally said she would have to ask a manager if she can exchange it for me, he was totally fine with it. I went into the store expecting to be helped in a timely and friendly matter and have a hassle free return. This was not the case. Very disappointed with Pottery Barn employees at this location. I hope they are not all like this.